BTLOS

Buy from BTLOS Online-Shop

• Green rating: Duties included

  Duties and import VAT according to the shop: included, duties paid delivery (DDP).

  Green: included, so duties paid delivery (DDP), or shipped from the EU. Yellow: you pay them on import, plus at least 19% import VAT, or only the taxes are included and the duties stay open. Grey: the shop does not say clearly.

• Green rating: Free shipping

  Shipping to Germany according to the shop: free.

  Green: free to Germany. Yellow: paid. Grey: the shop does not say clearly.

• Yellow rating: Delivery 7 to 12 business days

  Delivery time according to the shop: 7 to 12 business days.

  The upper value counts, days count as business days × 5/7. Green: up to 10 business days. Yellow: 11 to 20 business days. Red: more than 20 business days.

• Yellow rating: 30-day returns

  Returns according to the shop: 30 days, you pay return shipping.

  Green: 30 days or more if the shop pays return shipping. Yellow: 14 days or more. Red: under 14 days or no returns.

Shipping to Germany

free

Shop statement

Source: Shipping Policy · As of 19 Oct 2026

“Free shipping is available in all regions where shipping is offered.”

Duties and import VAT

included, duties paid delivery (DDP)

Shop statement

Source: WHY BTLOS · As of 19 Oct 2026

“Free Shipping Worldwide ( air shipping ) | United States,United Kingdom & European Union: All taxes, duties included |”

The shipping page and the FAQ say the same: BTLOS ships to the EU by air with customs duties and taxes paid, you pay nothing on delivery. The payment page says in general that any import charges are the customer's; for the EU, the other pages say there are none.

Delivery time

7 to 12 business days

Shop statement

Source: FAQ · As of 19 Oct 2026

“For shipments to Europe, we typically use air shipping (tax included): Air shipping: 7-12 businss days.”

Shipping time to Europe. The shipping page states 6 to 12 business days; the longer statement applies (ADR-0070). Before that, BTLOS builds the set in 7 to 13 business days; sets in stock ship sooner.

Ships from

unknown

Returns

30 days, you pay return shipping

Shop statement

Source: Return And Exchange Policy · As of 19 Oct 2026

“If for some reason you are not satisfied with the product, ordering error or change your mind, we will accept returns up to 30 natural days after purchase.”

New, unused parts in the original packaging only. You pay return shipping and any customs for it; the original shipping is not refunded. BTLOS does not take back custom orders. Cancelling costs a 5% processing fee, 10% after 2 business days.

Payment methods

PayPal, Credit card, Bank transfer

Shop statement

Source: FAQ · As of 19 Oct 2026

“We accept the following payment methods: PayPal (account: pay@btlos.com), bank transfer, credit card, and others.”

PayPal adds a 3.5% fee.

This is what the shop’s pages say, for deliveries to Germany. “unclear”: the shop says nothing definite about it. The prices in the comparison do not include shipping and import charges yet.

Warranty

• Red rating: Warranty 1 year

  Premium series 3.5 years, Standard series 1.5 years from purchase, original owners with proof of purchase only. Not covered: crashes, impacts, wrong installation, too high tyre pressure or spoke tension, wear and cosmetics.

  Green: 3 years or more, or lifetime. Yellow: 2 years. Red: under 2 years.

• Green rating: Crash replacement

  25% discount on the replacement after a crash, up to 2 years after purchase in the Standard series and up to 4 years in the Premium series, original purchasers only. You pay shipping.

  Green: the brand offers crash replacement, a discounted replacement after a crash. Red: it offers none. Grey: it does not say clearly.

Warranty

1 year

Shop statement

Source: Warranty Policy · As of 19 Oct 2026

“BTLOS warrants its products to be free from defects in materials or workmanship for a period of 3.5 years (premium series)/1.5 years (standard series) from the date of original purchase.”

Premium series 3.5 years, Standard series 1.5 years from purchase, original owners with proof of purchase only. Not covered: crashes, impacts, wrong installation, too high tyre pressure or spoke tension, wear and cosmetics. Counted are the full years of the Standard series (1.5 years, ADR-0070). In the Premium series, such as the AERIX and WRG sets, it is 3 full years.

Crash replacement

yes

Shop statement

Source: Warranty Policy · As of 19 Oct 2026

“In the case of accidental (causing a big jump or drop, crashing, or other misuses), we're glad to give you a price break(25% discount off) to help get you going without having to buy a new wheelset or rim at full cost.”

25% discount on the replacement after a crash, up to 2 years after purchase in the Standard series and up to 4 years in the Premium series, original purchasers only. You pay shipping.

Warranty handling

unclear

Shop statement

Source: Warranty Policy · As of 19 Oct 2026

“If any manufacturing defects occur within two months, the customer will receive a free replacement and BTLOS will pay the shipping costs.”

Warranty claims by mail to BTLOS with serial number, date and proof of purchase. In the first 2 months BTLOS replaces the part and pays shipping; after that BTLOS replaces or repairs it and you pay shipping. Whether you have to send the defective part back to China is not stated.

Contact and company

Founded

unknown

Email

sales@btlos.com

Shop statement

Source: Shop home page · As of 19 Oct 2026

Phone

+86-0592-6283093

Shop statement

Source: Contact Us · As of 19 Oct 2026

“Tel: +86-0592-6283093 Whatsapp:+86-15860730437”

WhatsApp

+86-15860730437

Shop statement

Source: Contact Us · As of 19 Oct 2026

“Tel: +86-0592-6283093 Whatsapp:+86-15860730437”

Contact page

btlos.com/contact.html

Company

BTLOS BICYCLE

Shop statement

Source: Contact Us · As of 19 Oct 2026

“BTLOS BICYCLE Room 406, Building B, No. 1055-1, Anren Avenue, Guankou, Jimei District, Xiamen City, Fujian Province, China.”

Company according to the About page: Xiamen Btlos Bicycle Co., Ltd., maker of carbon rims and wheelsets.

Address

Room 406, Building B, No. 1055-1, Anren Avenue, Guankou, Jimei District, Xiamen City, Fujian Province, China

Shop statement

Source: Contact Us · As of 19 Oct 2026

“BTLOS BICYCLE Room 406, Building B, No. 1055-1, Anren Avenue, Guankou, Jimei District, Xiamen City, Fujian Province, China.”

Wheelsets from BTLOS

Price from as in the list, without shipping and import charges. Compare in the list: Entry (53) · Mid-range (35) · High-end (3)

Sources: pages of BTLOS Online-Shop

• Company About Us retrieved 19 Oct 2026
• Company Brands retrieved 19 Oct 2026
• Contact Contact Us retrieved 19 Oct 2026
• Contact Service retrieved 19 Oct 2026
• FAQ FAQ retrieved 19 Oct 2026
• Home page WHY BTLOS retrieved 19 Oct 2026
• Payment Payment Methods retrieved 19 Oct 2026
• Product page 700C road clincher 35mm depth road bike wheels retrieved 19 Oct 2026
• Product page Hand-built 700C road clincher 30mm depth carbon road wheels retrieved 19 Oct 2026
• Returns Return And Exchange Policy retrieved 19 Oct 2026
• Shipping 2026 Lunar New Year Shipping Notice & Special Offers retrieved 19 Oct 2026
• Shipping Shipping Policy retrieved 19 Oct 2026
• Terms Terms & Conditions retrieved 19 Oct 2026
• Warranty Warranty Policy retrieved 19 Oct 2026