Tideace

Brand from Hong Kong · founded 2010 · 1 wheelset

Buy from Tideace Online-Shop

  • Duties and import VAT according to the shop: included, duties paid delivery (DDP).

    Green: included, so duties paid delivery (DDP), or shipped from the EU. Yellow: you pay them on import, plus at least 19% import VAT, or only the taxes are included and the duties stay open. Grey: the shop does not say clearly.

  • Green: free to Germany. Yellow: paid. Grey: the shop does not say clearly.

  • Delivery time according to the shop: 12 to 20 business days.

    The upper value counts, days count as business days × 5/7. Green: up to 10 business days. Yellow: 11 to 20 business days. Red: more than 20 business days.

  • Returns according to the shop: 30 days, you pay return shipping.

    Green: 30 days or more if the shop pays return shipping. Yellow: 14 days or more. Red: under 14 days or no returns.

Shipping to Germany
unclear
Shop statement

Source: Shipping Policy · As of 16 Oct 2026

“Tideacebike only offers free shipping on orders within the 50 US states, excluding Hawaii, Alaska, Virgin Islands, and Puerto Rico.”

The product pages advertise “Free Shipping”, the shipping page states free shipping only within the USA. What shipping to Germany costs is not stated.
Duties and import VAT
included, duties paid delivery (DDP)
Shop statement

Source: Payment & Taxes · As of 16 Oct 2026

“For shipment to EU countries, TideaceBike shall be responsible for customs or import duties or taxes.”

Germany is on the country list. The FAQ also states duties-paid shipping for the EU.
Delivery time
12 to 20 business days
Shop statement

Source: FAQs · As of 16 Oct 2026

“After shipment, it usually takes around 12~20 business days to delivery.”

Approximately, from shipment and depending on the shipping method. The pages differ on processing before that: 48 hours, 1 to 5 or 3 to 10 business days.
Ships from
China
Shop statement

Source: Shipping Policy · As of 16 Oct 2026

“International orders ship from our Chinese warehouse.”

Returns
30 days, you pay return shipping
Shop statement

Source: Return & Refund · As of 16 Oct 2026

“You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.”

From the date of purchase, undamaged and in original packaging. Custom builds are excluded.
Payment methods
Credit card, Apple Pay, Google Pay, PayPal, Shop Pay
Shop statement

Source: Shop home page · As of 16 Oct 2026

This is what the shop’s pages say, for deliveries to Germany. “unclear”: the shop says nothing definite about it. The prices in the comparison do not include shipping and import charges yet.

Warranty

  • Green: 3 years or more, or lifetime. Yellow: 2 years. Red: under 2 years.

  • 12% discount on the retail price for frames and wheelsets, original purchasers only. You pay shipping, customs duties and import charges.

    Green: the brand offers crash replacement, a discounted replacement after a crash. Red: it offers none. Grey: it does not say clearly.

Warranty
2 years
Shop statement

Source: Carbon Road Bike Wheels · As of 17 Oct 2026

“Warranty: 2 Years”

The spec data of one wheel product page, the returns page and the Shopify refund policy state 2 years or 24 months, the FAQ, the home page and the other product pages state 5 years. The shorter period applies (ADR-0070).
Crash replacement
yes
Shop statement

Source: Warranty Policy · As of 16 Oct 2026

“Product Group: All bike frame and wheelset on our website. Discount: 12% Discount of the retail price”

12% discount on the retail price for frames and wheelsets, original purchasers only. You pay shipping, customs duties and import charges.
Warranty handling
unclear
Shop statement

Source: Warranty Policy · As of 16 Oct 2026

“All cracked or damaged products or photos must be sent to Tideace Bike Factory to analyze.”

You only get a replacement or refund once it is confirmed that you have cut up the defective part. Photos or the part go to the factory for inspection. The warranty page does not say where it is.

Contact and company

Founded
2010
Shop statement

Source: About US · As of 16 Oct 2026

“Founded in 2010, Tideacebike has grown into a trusted and well-respected brand in the global cycling industry.”

Email
official@tideacebike.com
Shop statement

Source: Shop contact page · As of 16 Oct 2026

Phone
+0086 184 7536 8733
Shop statement

Source: Contact information · As of 16 Oct 2026

“Phone/Wechat/Whatsapp: +0086 184 7536 8733”

The number also works for WeChat.
WhatsApp
+0086 184 7536 8733
Shop statement

Source: Contact information · As of 16 Oct 2026

“Phone/Wechat/Whatsapp: +0086 184 7536 8733”

Address
UNIT 607, 6/F, TOWER 3, PHASE 1, ENTERPRISE SQUARE, 9 SHEUNG YUET ROAD, KOWLOON BAY, KL, Hong Kong, China
Shop statement

Source: About US · As of 16 Oct 2026

“UNIT 607, 6/F, TOWER 3, PHASE 1, ENTERPRISE SQUARE, 9 SHEUNG YUET ROAD, KOWLOON BAY, KL, Hong Kong, China”

According to the shop's own pages. The Shopify contact page gives an address in Shenzhen, the shop's own page applies.

Wheelsets from Tideace

Wheelset Depth Internal Weight Price from
Carbon Road Bike Wheels 50 50 mm 21 mm 1,475 g €525

Price from as in the list, without shipping and import charges. Compare in the list: Entry (1)

Sources: pages of Tideace Online-Shop