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Tagoola

Brand from China · founded 2018 · 9 wheelsets

Buy from Tagoola Online-Shop

  • Duties and import VAT according to the shop: included, duties paid delivery (DDP).

    Green: included, so duties paid delivery (DDP), or shipped from the EU. Yellow: you pay them on import, plus at least 19% import VAT, or only the taxes are included and the duties stay open. Grey: the shop does not say clearly.

  • Shipping to Germany according to the shop: free.

    Green: free to Germany. Yellow: paid. Grey: the shop does not say clearly.

  • Delivery time according to the shop: 15 to 20 days, so up to 15 business days.

    The upper value counts, days count as business days × 5/7. Green: up to 10 business days. Yellow: 11 to 20 business days. Red: more than 20 business days.

  • Returns according to the shop: 7 days, you pay return shipping.

    Green: 30 days or more if the shop pays return shipping. Yellow: 14 days or more. Red: under 14 days or no returns.

Shipping to Germany
free
Shop statement

Source: Shipping Policy - TAGOOLA · As of 17 Oct 2026

“Shipping is free to Europe, the UK, the US, Japan, and South Korea; other regions are quoted separately.”

By air freight with tracking, no minimum order value.
Duties and import VAT
included, duties paid delivery (DDP)
Shop statement

Source: Shipping Policy - TAGOOLA · As of 17 Oct 2026

“Europe (EU countries, Norway, Switzerland) United Kingdom United States Japan South Korea Air freight, DDP duties and taxes included”

To the countries with free shipping, including the EU, Tagoola delivers duties and taxes paid (DDP). The FAQ on the same page says the same.
Delivery time
15 to 20 days
Shop statement

Source: Shipping Policy - TAGOOLA · As of 17 Oct 2026

“Europe Estimated Delivery 15–20 Days”

For Europe. The page lists processing separately: 1 to 3 business days for in-stock items, 3 to 7 for custom builds. Whether it is included in the 15 to 20 days is not stated.
Ships from
China
Shop statement

Source: Shipping Policy - TAGOOLA · As of 17 Oct 2026

“All orders ship by air from our facility in China”

Returns
7 days, you pay return shipping
Shop statement

Source: Return Policy - TAGOOLA · As of 17 Oct 2026

“No-Reason Return Return Window 7 Days”

The returns page states 7 days, the contact page and footer 30 days. The shorter period applies (ADR-0070). Only unused, not installed and in original packaging, with an authorization number beforehand. You pay return shipping for returns without a reason, for quality defects or wrong items Tagoola pays.
Payment methods
unclear The shop says nothing about this.

This is what the shop’s pages say, for deliveries to Germany. “unclear”: the shop says nothing definite about it. The prices in the comparison do not include shipping and import charges yet.

Warranty

  • Against manufacturing, material and workmanship defects in wheelset, rims, spokes and hubs, only for the original purchaser with proof of purchase, not transferable. Crashes and accidents are excluded.

    Green: 3 years or more, or lifetime. Yellow: 2 years. Red: under 2 years.

  • Discounted replacement after crash damage. The discount amount and the duration are not stated.

    Green: the brand offers crash replacement, a discounted replacement after a crash. Red: it offers none. Grey: it does not say clearly.

Warranty
2 years
Shop statement

Source: Warranty - TAGOOLA · As of 17 Oct 2026

“Wheelset Warranty Period 2 Years Coverage Manufacturing defects”

Against manufacturing, material and workmanship defects in wheelset, rims, spokes and hubs, only for the original purchaser with proof of purchase, not transferable. Crashes and accidents are excluded. The “After-sales” page and the contact page also state 2 years.
Crash replacement
yes
Shop statement

Source: Warranty - TAGOOLA · As of 17 Oct 2026

“Discounted replacement for crash damage”

Discounted replacement after crash damage. The discount amount and the duration are not stated.
Warranty handling
unclear
Shop statement

Source: Warranty - TAGOOLA · As of 17 Oct 2026

“Within 3 months: TAGOOLA covers all shipping costs After 3 months: Buyer responsible for return/replacement shipping”

Claim with customer service, with order and serial number and photos or video. Tagoola inspects, repairs and checks before shipping back. In the first 3 months Tagoola pays shipping, after that you do. The FAQ on the same page, by contrast, says Tagoola pays shipping for warranty claims. Where you send the wheel is not stated.

Contact and company

Founded
2018
Shop statement

Source: Brand - TAGOOLA · As of 17 Oct 2026

“Founded in 2018 by cycling lovers and manufacturing veterans”

Phone
+86 18050120423
Shop statement

Source: Warranty - TAGOOLA · As of 17 Oct 2026

“Need a Help? +86 18050120423/+86 18965103024 Whatsapp：+86 18050120423/+86 18965103024”

Second number +86 18965103024. The contact page lists the numbers with the note “Mainland China only”. The email address is encrypted on the pages and cannot be read.
WhatsApp
+86 18050120423
Shop statement

Source: Warranty - TAGOOLA · As of 17 Oct 2026

“Need a Help? +86 18050120423/+86 18965103024 Whatsapp：+86 18050120423/+86 18965103024”

Contact page
tagoola.cn/after-sales-service-form/
Address
Room 502, Building 3, No. 32 Xinyuan Road, Jimei District, Xiamen
Shop statement

Source: Contact Us - TAGOOLA · As of 17 Oct 2026

“Address Room 502, Building 3, No. 32 Xinyuan Road, Jimei District, Xiamen”

According to the contact page.

Wheelsets from Tagoola

Wheelset Depth Internal Weight Price from
Aura 50 50 mm 26 mm 1,200 g €756
Aura 60 60 mm 26 mm 1,260 g €756
Pulse 45 45 mm 23 mm 1,380 g €578
Pulse 50 50 mm 23 mm 1,420 g €578
Pulse 60 60 mm 23 mm 1,480 g €578
Pulse UL 45 45 mm 23 mm 1,140 g €711
Pulse UL 50 50 mm 23 mm 1,200 g €711
Pulse UL 60 60 mm 23 mm 1,260 g €711
Vibe 50 50 mm 32 mm 1,280 g €800

Price from as in the list, without shipping and import charges. Compare in the list: Entry (3) · Mid-range (6) · High-end (1)

Sources: pages of Tagoola Online-Shop